Gaya APA

Weaver, C, N. (1996). Managing the four stages of TQM : how to achieve world-class performance (Edisi pertama). Kuala Lumpur, Malaysia: Syarikat First Agency.

Gaya MLA

Weaver, Charles, N.. "Managing the four stages of TQM : how to achieve world-class performance". Edisi pertama Kuala Lumpur, Malaysia: Syarikat First Agency, 1996. Text.