Gaya APA
Chandra, F, T, P, |, G.
(2016).
Service, Quality dan Satisfaction
(
Ed. 4)
.
Yogyakarta:
PENERBIT ANDI.
Gaya MLA
Chandra, Fandy, Tjiptono,, Ph.D., |, Gregorius.
"Service, Quality dan Satisfaction".
Ed. 4
Yogyakarta:
PENERBIT ANDI,
2016.
Text.